Is shopping on this website safe?
All information submitted through our website is 100% secure and safe — your payment credentials will not be stored, nor saved.
Is international delivery possible?
We ship globally but if you live in a territory with limited international recognition, please contact us before purchasing in order to double check if we can deliver there. You can contact us at info@myluxy.net.
What is the processing time for my order?
Our processing times for all orders can take anywhere between 12-48 hours, depending on the current demand from customers. Please note that certain products may take even longer.
How long does it take until my order arrives?
For detailed information on shipping fees and delivery time please refer to the Shipping Details section on our website.
How can I track my package?
If posted, you can track your package here.
Can I cancel my order?
Please note that when you place an order on our website you voluntarily and irrevocably renounce your right of withdrawal. Please double check every entered information before placing an order since we cannot be held liable for any lost or misrouted parcels due to incorrectly entered data such as misspelled delivery name or ambiguous shipping address.
Can I get a refund?
Please contact us immediately if the product you received is defective and we will gladly replace the item for you at no additional cost within 30 days of the original purchase. Please note that we do not accept returns or refunds if you just change your mind after receiving their order. Invoice or other document proving your purchase and proof of damage must be attached to all warranty claims. For detailed information please refer to our Returns & Refund Policy.